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Refund Policy

Module 1 of every course is free precisely so you can decide before paying. If you still bought the wrong thing, here is how we handle it.

Last updated 20 August 2026

The seven-day window

Ask within 7 days of your purchase and we will refund you in full, provided you have read fewer than 20% of the cards in the course. Past either limit we will look at it case by case, and we are not unreasonable about it.

Always refunded

  • You were charged twice for the same plan.
  • You paid and the content never unlocked, and we could not fix it.
  • We withdraw a course you have paid for.

Not refunded

  • You finished the course and then changed your mind.
  • You bought a course you already owned through a different plan.
  • Your account was closed for breaching the terms.

How to ask

Email hello@shftplay.com from the address on your receipt, or include the transaction reference. Tell us briefly what went wrong — if it is something we can fix, we would rather fix it than take your money back.

How long it takes

We approve or reply within 3 working days. Once approved, the refund goes back through the original payment method and typically reaches your account in 5 to 7 working days, depending on your bank. Access to the course is removed when the refund is issued.